Designing an AI Brain for a Support Call Centre
redesigned a knowledge system that cut follow-up contacts for 94% of support agents
Hi I’m Caroline, I turn early concepts into launch-ready products

I'm a multi-skilled product designer. I solve problems quickly, listening to users through qualitative and quantitative methods. ˚ ⊹ 。 · ✧ A background in fashion and graphics means real attention to detail and an eye for design. I don't chase pixel-perfect. I ship and iterate, and the craft means I do it fast and well. ♡ ❀ I'm forever learning, always on a side quest, building skills and finding tools while shipping the next thing. ° ◦ ☆⋆✦ right now: vibing with Claude, going deeper on code architecture and 3D, trying to land a handstand and getting way too competitive at ultimate frisbee. ✿
/highlights
founding designer
COG · health-tech startup
pre-seed · built it 0→1
product designer
E.ON Next
AI tools · end-to-end
educator
BrainStation
passing the craft forward
senior print designer
Burberry · McQueen
top-label craft pedigree




























































redesigned a knowledge system that cut follow-up contacts for 94% of support agents
drove bookings and engagement through flow optimisation and a check-in history feature
built a memory-first reflection agent for the london langchain x surrealdb hackathon
built an ai-native vendor-customer platform that makes onboarding effortless on both sides
built the brand identity and a reusable component library that gives e.on next's ai products one consistent design language
2026
/e.on_nextredesigned a knowledge system that cut follow-up contacts for 94% of support agents
Research · UX/UI · Testing · Launch
2025
/cog_adhddrove bookings and engagement through flow optimisation and a check-in history feature

Research · UX/UI · Testing · Launch
2026
/synapsebuilt a memory-first reflection agent for the london langchain x surrealdb hackathon

Product · AI Architecture · Backend
2026
built an ai-native vendor-customer platform that makes onboarding effortless on both sides

Product · UX/UI · AI · Full-stack